Verity Ross

Customer Experience Analyst, Zurich Insurance

IFSDG: How long have you worked in Zurich Insurance?

Verity: Three years

IFSDG: How many people work at Zurich Insurance?

Verity: 55,000 globally and 5,000 in the UK.

IFSDG: What is the vision for Zurich Insurance in Glasgow?

Verity: Zurich is eager to play a leading role in building a successful and balanced economy in Glasgow and Scotland, stimulating growth and protecting and creating jobs but also making a difference in our local communities

IFSDG: What's a typical day for you?

Verity: Over the past few months I have been part of a project in Switzerland so my typical day changes a lot… but I have had a few constants including getting a 'must have' coffee in the morning, working with great people who support me and help me understand different areas of business and talking to customers to understand what their needs are and what we can do to help.

IFSDG:. Why did Zurich Insurance choose to locate in the IFSD in Glasgow?

Verity: We were previously based at The Eagle Building, Bothwell Street, but we recently relocated to a new state-of-the-art environment on the 7th floor of St. Vincent Plaza. We're now in a much more central and accessible location.

IFSDG: Three good things about working in Glasgow?

Verity: It is energetic, the people within the IFSD of Glasgow are very encouraging and we have great societies to help young people develop such as the Insurance and Actuarial Society of Glasgow.

IFSDG: What is your biggest business achievement to date?

Verity: My biggest business achievement to date would have to be spending time in the US presenting to the Board of Directors. I was part of a programme called 'Make the Difference', which takes colleagues from all over the organisation to innovate and adapt the organisation. This experience showed me how invested Zurich are in nurturing young people to help make decisions for the future. It was a great confidence boost and taught me a lot about our huge organisation. It also allowed me to see the great sights of Chicago.

IFSDG: What is the best investment you ever made?

Verity: From a personal point of view, I would have to say my dog Alfie. When I finished my exams at 15, a litter of puppies arrived at the farm where I keep my horse… from there I couldn't resist. My parents were totally against the idea but eventually my Dad told me if I could raise the money for one then I can bring one home (he should have known then that I was too determined not to raise the money). After working some extra hours and selling things on ebay, Alfie came home with me! No matter what, he will greet you with a waggy tail and is always up for cuddles.

Professionally, I would have to say my time spent mentoring young apprentices; it is great to see them develop and to support them through challenges that I once came across.

IFSDG:. Which businessperson or company do you most admire and why?

Verity: I would have to say my Dad. When I was a little girl he started up a small finance brokerage and from a young age showed me how determination and hard work pays off. He has coached me throughout my very short career and not that I care to admit it, but he gives me great advice and support.

IFSDG: What did you want to be when you were a child?

Verity: I always wanted to be a mounted police officer. My thought process was that I could help people and do my favourite hobby at the same time.

IFSDG: What do you do to relax away from the office?

Verity: I have a horse called Skippy; he is my therapy away from the office! We love to go long hacks in the countryside or to the beach, if we are not show jumping. I am also involved in Young Farmers where I have met friends for life and learnt great skills whilst competing in public speaking and annual variety concerts. I may be biased but I think it is the best organisation for young people to be involved in.

IFSDG: I-phone or android?

Verity: I-Phone

IFSDG: Favourite band?

Verity: This is a very hard one… I love pop music but slowly converting to country

IFSDG: Favourite sport?

Verity: Horse riding

IFSDG: Favourite movie?

Verity: Princess Diaries (any of them, I can't wait for the next one)

IFSDG: Sunshine or snow?

Verity: Snow, my most favourite time of year is Christmas!

IFSDG: and finally, what three words sum you up?

Verity: Enthusiastic, Determined, Sociable

  • Verity Ross from Zurich Insurance