Donna Le Roy

Customer Service & Sales Manager, NFU Mutual

Looking forward, the biggest changes to our organisation in the post Covid era will be ....... taking the best of what we've learned from our experience working from home during the global pandemic and using it to shape our future operating model. Moving forward, one size definitely does not suit all!

The future vision for our organisation in Glasgow is ...... to continue to grow our team of brilliantly talented people, who work hard to deliver promises to our valued customers.

The three best things about working in Glasgow are ..... easy access to the city centre enabling us to draw from a wide talent pool, the lunchtime foodie options are fabulous and our neighbourhood is made up of a network of professionals, meaning access to expertise and best practice is just around the corner.

My favourite part of Glasgow is ...... the West End, where I love the vibrancy, particularly a pizza slice and a cappuccino from Little Italy Pizzeria on Byres Road; it served me well in the late 90's as study fuel and remains a rare treat to this day.

The most satisfying thing about my job is .... I love to compete, to win the deal and to receive industry recognition, however, there is genuinely nothing more satisfying than seeing our people develop to become the best versions of themselves.   And when those people, go on to make an impact in the industry and lead our business into the future, for me to have played a small part in their journey is a truly rewarding experience.

Financial services is a great career choice because ...... it is a cornerstone of the UK economy; its ever changing landscape and unique challenges make it incredibly diverse. Having experienced the challenges of the banking crisis of the late noughties, the regulatory enforcement via the Financial Conduct Authority.  Combined with shifts in customer buying behaviour and technology enhancements in CRM, cloud storage and multi-channel service. The fluidity and fast pace that comes with a career in the financial services industry means you never stop learning and new opportunities to make an impact are always round the corner.

The biggest challenge I have faced in my career to date was when .... on graduating from university, I spent 10 years building my career, benefiting from significant investment in my personal development, to enjoy a really successful senior role in the retail banking.  I had a wonderful team, who were at the top of their game and I loved going to work each day.

The challenge came when I decided to give all that up for a chance to lead an organisation with significant untapped potential through a period of transformative change.  This was, for me, an enormous leap of faith.  Changing sector, organisation and taking on a more strategic role within NFU Mutual.  On paper, the organisations were very similar in terms of customer focus, investment in people but of course I quickly realised that you don't take your reputation with you.

All the connections and comfort that comes from being established within an organisation over time are easy to take for granted.  I had to once again go about building my reputation, networking and establishing new relationships, undertaking additional professional qualifications and growing my knowledge of the industry and customer segment.  The rest as they say is history!  Ten years on, I reflect on my experience, how much I've accomplished and grown and try to use this as a reminder that fortune favours the brave.

Outside of work, I am passionate about ....... Scottish rugby, well rugby in general but add a healthy dose of national pride and a small fortune on family season tickets.   Oh how I miss those cold, wet days at BT Murrayfield stadium getting behind the national team  ... ' Oh flower of Scotland, when will we see….'

My approach to achieving work life balance is ....... autonomy, gained through trust and a track record of achieving; this earns the benefit of increased flexibility around working arrangements.

First ever job?

Nursery assistant for children under 2 years

Favourite boxset?

Catastrophe makes me laugh. The similarities with my own life are uncanny

Favourite band?


Sunshine or snow?

With winter just around the corner, it has to be snow!

And, finally, what three words best sum you up?

Commerical, results-driven, leader.

  • Donna Le Roy